Vilnius

English speaking Customer Support Associate

Indigroup is an executive and specialist search company, whose quality of services is becoming a benchmark in Baltic states. Our client Redmman Limited is operating on Europe and US markets and specialises in sales of comfort and security products and parts for cars, trucks and private property.

At the moment the company is looking for an experienced Customer Support Associate in Vilnius office.  The person will be responsible for understanding customer’s needs and providing high-quality online support services for English speaking customers on US market.

More about the company: www.redmman.com

Description

  • Managing Inbound calls and messages from English speaking international clients and partners to resolve easy to complex issues via the phone or emails
  • Replying to emails and FB/LinkedIn/Twitter messages
  • Working with Intercom Chat and internal CRM systems
  • Navigating different online IT tools and browsers to provide accurate information and follow set processes
  • Supporting your teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment
  • Most importantly, always ensuring a high level of customer service that will make anyone smile

Company offers

  • Dynamic and challenging environment in a very ambitious company with a huge support of internationally operating company
  • Small, efficient team – you’ll collaborate with just about every person in the company
  • Cozy office in good location of Vilnius with many in-office perks
  • 800 EUR salary after taxes + KPI based bonuses

Requirements

  • Excellent customer service skills
  • Written and oral fluency in English
  • A positive, motivated mindset that will help you deal with some tricky customer problems
  • Intermediate IT Skills (web browsing, multi-window navigation, Excel, Microsoft Office, PowerPoint)
  • Desire to work in a team-based, fast-pace, international environment where you will need to embrace different cultures, nationalities and languages

Contact information

Ramūnas Volkovas

+370 677 44543
ramunas@indigroup.lt

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