Sr. Application Support Engineer (with MS SQL knowledge)

We are looking for a Sr. Application Support Engineer, who will collaborate with multiple teams to develop practical solutions that meet customers’ business needs and ensure positive user experiences at every touchpoint. Your key role will involve reshaping traditional IT practices, assisting users and developers in overcoming operational challenges in cloud computing, creating and implementing automated solutions, managing operational emergencies and incidents, and constructing scalable and resilient cloud-native systems. Working closely with the Software Development and Cloud Engineers, your objective will be to deliver operational excellence, cost-effective services and solutions, and top-tier consultancy.

Career opportunity: we expect for you to become a Site Reliability Engineer in the near future.

Your Day-to-Day:

• Offer technical application support to both internal and external users, addressing complex inquiries at a code level related to the function and usage of Bentley online services. This includes, but is not limited to, system configuration/setup, product functionality, issue analysis/resolution through reverse-engineering, and product enhancements.
• Assist globally distributed software development and QA teams in identifying optimal solutions and approaches for addressing challenges related to cloud-based services.
• Design, implement and maintain monitoring and alerting for various systems and services.
• Take part in the on-call duty rotations.

Requirements:

• Proactive approach for identifying issues, areas for improvement, and performance bottlenecks.
• Self-motivated and innovative mindset with the ability to work under minimal supervision.
• Good understanding of relational databases (eg. Microsoft SQL Server), database querying (SQL) and troubleshooting
• Excellent communication skills both verbal and written, as well as fluent in English.

It would be awesome, if you have:

• Experience of Automation and scripting for re-usability and consistency
• Understanding of the Azure cloud platform, networking, virtualization and containerization, identity, security and storage
• Expertise and proficiency in defining operations in code, utilizing version control, peer review, and CI/CD for seamless deployment of changes to both applications and infrastructure.
• Experience or knowledge of Bentley products like ProjectWise, MicroStation.

Company offers:

• A great Team and culture – please see our Recruitment Video.
• The opportunity to work within a global and diversely international team.
• A supportive and collaborative environment.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Training and professional development opportunities (certifications programs, conferences etc.).
• Challenging and interesting tasks at work every day, opportunity to work with highly skilled professionals on next generation software.
• Making a positive impact to the world by creating future infrastructure.
• Work environment that suits concentration as well as teamwork.
• Additional annual leave days and extra paid days for different occasions (marriage, moving day, bereavement leave etc.).
• Health insurance package and accidents insurance 24/7.
• Referral program with bonus starting with 1500 Eur. Gross.
• Seniority bonus.
• Colleague Recognition Awards.
• Opportunity to join Bentley’s employee stock purchase plan.
• Pet-friendly office.
• Areas for leisure time (games tables, Xbox, library) in offices.
• Possibility to choose 3rd pillar pension coverage.
• Extra paid day for volunteering in organization of your choice.
• Team’s and company’s social events.
• Talent’s recognition program.
• Ability where to work from office or fully-remote from home (offices are in Vilnius and Kaunas).
• Salary for this position ranges from 4500 to 6900 EUR gross.